Frequently asked questions
Questions? We've got you.
How long does delivery take?
Orders are delivered within 1–14 business days depending on your location. Please check our shipping policy for more details.
How do I know my size?
Please refer to our Size Guide before placing your order or send us a direct message, we’re always happy to help.
Can I exchange my item?
Yes, eligible items can be exchanged within 2 days of receiving your order, subject to availability.
Can I return an item?
Yes, as long as it meets our return conditions.
How can I track my order?
Once your order has been dispatched, its tracking number appears on your order page (the link you get after paying) and in My account if you ordered while logged in.
What payment methods do you accept?
We accept secure online payments through our supported payment providers.
Do you ship internationally?
Yes we do. Our online checkout delivers within Nigeria; for Ghana, the United States, the United Kingdom or Canada, email info@02aktiv.com and we'll arrange your order. See where we ship.
How do I contact customer support?
Email us anytime info@02aktiv.com, and we'll respond within 24-48 business hours.