Logistics and policies

Getting your order to you, securely.

We are dedicated to ensuring your order reaches you securely and with efficient timing.

Global Reach

Our current shipping network includes:

• Nigeria
• Ghana
• United States
• United Kingdom
• Canada

We are continuously working to expand our reach to more international destinations.

Ordering from outside Nigeria? Our online checkout currently delivers within Nigeria. For orders to Ghana, the United States, the United Kingdom or Canada, email info@02aktiv.com with the items you'd like and your address, and we'll arrange your order and delivery.

Processing Timeline

Orders undergo processing within 1–3 business days following payment verification.

Purchases made over weekends or during holidays are initiated on the following business day.

Delivery Estimates

Please consider these timelines as approximations, as factors like customs or seasonal volume may impact final delivery.

Investment in Shipping

Costs are determined during checkout based on your specific location and order volume.

Enjoy complimentary shipping on domestic orders exceeding ₦40,000.

Tracking Your Package

Once your order is dispatched, a unique tracking number will appear on your order page and in My account, so you can follow your order until its arrival.

International Obligations

Customers are responsible for any applicable customs duties or import taxes mandated by their specific region. These are not included in our standard pricing.

Accuracy in Details

Please verify your shipping details before purchase. 02Aktiv is not responsible for complications arising from incomplete or inaccurate address information.

If you identify an error post-checkout, contact us immediately; we will strive to update it before dispatch.

Assistance

For any questions regarding your package, reach out to info@02aktiv.com. We are here to support your journey.